Lovedale Retirement Homes (“Lovedale”, “we”, “us”, “our”) is committed to protecting the privacy of people and their personal information, including personal health information, through responsible information management practices. This Privacy Statement tells you about the ways in which we collect, use, share and otherwise manage personal information.
Collection and Use of Personal Information
We may collect, use or share personal information as mentioned below and when required or permitted by law.
Services:
At Lovedale, we offer a range of senior living and care options. To become a resident at one of our locations, we collect certain personal information including your name, address, date of birth, and the identity of your emergency contact or caregiver (if applicable). We use your personal information for the purposes of providing our services, including delivering seniors’ housing-related services.
We may also collect and use our residents’ names and personal information (as detailed above) for the purposes of risk management, security and to otherwise improve the quality of Lovedale’s services, including the evaluation and monitoring of those services.
Health Care:
Before starting occupancy at one of our facilities, we may request a health report completed by a physician. The health report contains personal health information, including health care history and health care you are currently receiving. We use this health information to confirm a suitable care setting in light of individual health needs.
We also collect and use personal health information from our residents, including medications, health conditions, and health care directives for purposes of delivering health care services. We also use this information to assess healthcare needs to determine if the Lovedale facility provides a suitable care setting.
Payment:
To obtain payment for services, we collect your name, billing contact information and bank account information. We use this information for the purposes of processing payment for our services.
Communications:
When you sign up for communications, including requesting a tour of one of our facilities, we collect certain personal information including your name, email address, and telephone number. We use this information to communicate with you about Lovedale and our services.
Contact Us:
When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, email address, along with additional information we may need to help us quickly answer your question or respond to your request, comment or complaint. We may retain this information to assist you in the future and to improve our customer service. We also use personal information to establish and manage our relationship with you and provide quality service.
Information about Lovedale’s Website
Visiting Our Website
You can visit www.lovedaleretirementhome.com without revealing your identity or submitting personal information. We collect data like IP addresses, device identifiers, browser details, and more via tools like Google Analytics. For more on data privacy and opting out of Google Analytics, see Google’s resources. We also use cookies to analyse site usage and enhance user experience. You can manage cookie settings in your browser, but disabling them may limit website features.
Online Advertising
Lovedale uses third-party advertisers who may use cookies to customise ads to your interests on other websites. For more details, see Lovedale’s Cookies Statement.
Sharing of Personal Information
Health Care:
Personal health information may be shared with involved healthcare providers as permitted by the law.
Service Providers:
Personal information may be stored by Lovedale or our service providers. These service providers may have access to your personal information only to the extent necessary to perform their functions.
Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: Personal information may be shared in business transactions, including mergers or sales involving Lovedale Retirement Homes.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
Changes to this Privacy Statement
We may update this Privacy Statement periodically. The latest version will be posted on www.lovedaleretirementhome.com You can also request the current Privacy Statement at any time.
For more details
Email: lovedalepiousmount@gmail.com
Phone Number: +91 8075901189